Call Us: (843) 497 9500
Frequently Asked Questions
Do I have a written agreement with the Management Company?
Yes. We provide property owners with a Management Agreement and an Annual Addendum outlining the owner’s options for services that can be modified each year.

How do I prepare my property for the rental program?
The recommendations for the contents and condition of the property are outlined in the management package. The better the condition, the less likely you are to incur maintenance costs and the more likely you are to maximize occupancy rates and increase your guests’ satisfaction. Owners are also provided with information for ensuring a healthy and safe environment for residents.

How do you market a rental unit?
Initially, we will take marketing photos of the property. These along with information from the property profile report and our market analysis of the property and comparable units allows us to present it effectively. We utilize a wide range of media and technology resources including our multiple websites, numerous other websites that syndicate our information throughout the internet, internet and Google ads, Facebook, YouTube, print materials, signage (where permitted), through our expanded network of professional associates and our extensive database of clients and customers.

What special or extra contents could make my property more appealing to guests?
All the comforts of home like extra televisions, DVD players, CD stereo systems, video game systems, WiFi and internet connections, grills, board games, good books to read, swings, hammocks, and rockers. If you would enjoy it, so would your guests.

Do you require security deposits from guests?
Guests have the option to purchase a damage protection policy or pay a refundable damage deposit.

How often do you clean my property?
Your property is cleaned after every guest and owner departure.

Do you clean the property after the homeowner departs?
Yes. We do expect that owners allow CVR to clean the unit upon departure for a regular CVR departure cleaning/linen fee. (Linens and towels are included in this service)

Who pays for the cleaning?
Guests pay for the departure cleaning and linens when they reserve the unit. It is included as one of the charges in the property advertisements on our website.

Do I provide cleaning supplies?
It is not necessary. Coastal Vacation Rentals’ cleaning crews provide their own supplies. Seasonal guests will provide their own during their extended stay.

Do I provide linens?
No. We provide the sheets, towels, and bath mats for guests and owners (fees are included in the cleaning charge).

How often is an inventory taken at my property?
A detailed inventory is taken when your property first comes on our rental program and then on an annual basis. After each guest or owner departure, an inspector reviews the property for cleanliness and checks for any major damage or items missing.

Should I put a deadbolt on my homeowners closet?
It is a good idea to use locks that will keep curious guests out and will increase security. You should also have your hinge pins on the inside of the closet not the outside.

How is maintenance handled?
Our experienced maintenance team is utilized for repairs or servicing to the property. All work is handled in a professional manner and efficiently performed to minimize the inconvenience to the guest. If the problem requires a specialized vendor, we will use reputable professionals with reasonable fees.
Charges for repairs are reflected on the owner’s monthly statement. If the issue is due to a guest’s negligence, the guest will be responsible for the fees involved.

How are emergencies handled?
CVR is always on-call for emergencies. Guests are provided with our contact information as well as contact information for police, fire and rescue services. Residents are also provided with information on preparations and evacuations for hurricanes or named storms that may include specific preparations for your property.

Do I ever have to deal with the guests or the property?
No. Coastal Vacation Rentals will make you the most money. We will communicate with owners but there is no expectation or need for owners to have communication with guests or be involved with services at the property. Residents are not furnished any personal information of the owner. We also handle the eviction process with the local magistrate’s office in cases of default (for seasonal and long term rentals).

Is my personal use of the property limited?
No. Both you and Coastal Vacation Rentals will make the most money renting your property June, July and August. Therefore, if at all possible, we ask you to limit your owner blocks during these periods. If you know in advance that you want to reserve a particular time slot, please let one of our service representatives know as soon as possible. An owner block is any time you do not want your unit rented for personal use, repairs, improvements, etc.

What if I know someone who wants to reserve the property?
We call that a homeowner referral. You will call or email our office with the requested dates, the guests name, address, phone number, and email address. We will take it from there and your management fee for that reservation will only be 10%.

Can I cancel my contract?
Yes, with a 30 day written notice any time after the original term of the Management Agreement. All confirmed reservations must be honored and/or transferred with CVR per the Management Agreement.

What if I want to sell my property?
Please notify us as soon as possible. We have sales agents in our professional network that we can refer to you or we will work with your existing agent. The agent will need to coordinate with our office for access and to verify showing times so that we are not intruding on our guests.

When do I get my monthly statement?
Statements are processed monthly and emailed or mailed on or around the 15th of the month. Proceeds may be mailed or direct deposited into your account. You will receive an annual statement for your tax processing needs at the end of the year.

Do I need a business license?
Possibly, depending on what city your unit is located in. If your unit is in North Myrtle Beach or Surfside Beach, we will send you a form to complete and return and you will have a license fee. If your property is in Myrtle Beach or Horry County, CVR will provide the license. Owner will provide the license fee.

Should I have a guest book in the unit?
We do not recommend having these in rental units. While they can provide feedback and helpful comments, they can also create a source of liability for owners and rental companies.

What are the benefits in putting an electronic keypad lock on my rental unit?
The benefits greatly outweigh the initial cost:

1) This provides better security for renters as codes will be changed after each occupancy. This is a good marketing feature which increases the desirability for renting this property
2) Renters can be given the code remotely, streamlining the check-in process and avoiding the need to stop at our office. Renters will be more likely to rent this property for their next vacation
3) There are no keys to OWNER’S property circulating, reducing the chances of theft or vandalism and possibly saving on insurance premiums
4) There will be no recurring key expenses or service charges, which can add up over time
5) We can provide the lock and installation service for a reasonable cost through our maintenance personnel.

^ back to the top